Pricing
What we charge, in full
Our rates do not vary by how large your organisation looks, so there is no reason not to publish them. Everything on this page is effective from 1 January 2026 and excludes VAT.
£0
The software itself costs nothing
ERPNext, Grafana, Mattermost, Twenty and Umbraco are open-source projects under their own licences. You obtain them directly, at no cost. No figure on this page is a licence fee — we have never invoiced one and the company has no mechanism to. What follows is the cost of delivering and running the platform properly.
Professional services
Day rates
Day rates for deployment, configuration, migration and training. Charged time and materials against an agreed estimate, or fixed price with change control for tightly scoped work.
| Role | Unit | Rate |
|---|---|---|
| Implementation consultant | per day | £850 |
| Senior consultant | per day | £1,050 |
| Solution architect | per day | £1,250 |
| Data migration engineer | per day | £950 |
| On-site trainingUp to 8 attendees | per day | £750 |
Effective from 1 January 2026. Excludes VAT and travel.
Sizing
Roughly how many days
Drawn from completed engagements, as a qualification aid.
This is not a quote
The variance within each band is large, and migration in particular is estimated only after we have profiled your source data. Anyone quoting a migration before reading the data is guessing. Use these to sanity-check a budget, not to build one.
| Engagement | Consultant days |
|---|---|
| ERPNext — single company, standard processes | 25–40 |
| ERPNext — multi-company or manufacturing | 60–110 |
| Grafana — observability across an existing estate | 10–20 |
| Mattermost — deployment with migration from Slack | 12–25 |
| Umbraco — site rebuild with content migration | 30–60 |
| Twenty — CRM with import from an incumbent | 10–20 |
Support & maintenance
Three tiers, priced per platform per year
We commit to responding within the target with a named engineer engaged. We do not commit to a fix time, because the cause may sit upstream in code we do not control.
Standard
Business hours — 09:00–17:30 UK, Mon–Fri
£9,600per platform, per year
- P1 — production down
- 4 business hours
- P2 — major function lost
- 1 business day
- P3 — minor or question
- 3 business days
Internal systems where a few hours of downtime is an inconvenience rather than a crisis.
Discuss StandardEnhanced
Most chosenExtended hours — 07:00–19:00 UK, Mon–Fri
£18,000per platform, per year
- P1 — production down
- 2 business hours
- P2 — major function lost
- 4 business hours
- P3 — minor or question
- 2 business days
Systems the business runs on during the working day. The tier most clients settle at.
Discuss EnhancedCritical
24 hours a day, every day
£34,000per platform, per year
- P1 — production down
- 1 hour
- P2 — major function lost
- 4 hours
- P3 — minor or question
- 1 business day
Systems with an out-of-hours operational dependency, or a contractual availability commitment.
Discuss CriticalManaged hosting
Per environment, per month
In your cloud account or ours — the price is the same either way. UK and EU regions only.
| Environment | Sizing | Monthly |
|---|---|---|
| Small | Up to 50 users | £650 |
| Medium | Up to 250 users | £1,400 |
| Large | 250+ users, sized on assessment | £2,600 |
| Non-production | Development, test or staging | £300 |
Cloud infrastructure is passed through at cost when hosted in our account, itemised separately and with no margin. Environments are reviewed against actual load after ninety days; if we oversized it, we resize it down and the price follows.
Commercial terms
Our standard positions
| Position | Standard | Negotiable |
|---|---|---|
| Professional services | Time and materials against an agreed estimate | Fixed price with change control, for scoped work |
| Support term | 12 months, annual renewal | Three years, with a 3% annual uplift |
| Hosting term | 12 months minimum | No |
| Payment | 30 days from invoice. Support and hosting annually in advance | Quarterly in advance above £40k, with approval |
| Liability cap | 100% of fees paid in the preceding 12 months | Rarely, and by legal review only |
| IP in configuration and extensions | Yours, outright, including anything we write for you | No — deliberately |
| Software licences | Not ours to grant. Upstream open-source licences apply and cost nothing | Not applicable |
| Source code escrow | Not applicable — you already have the source | Not applicable |
Discounting
Day rates may be discounted up to 10% on engagements above 40 days. Support and hosting are not discounted below 10% in a first term. Anything beyond 18% requires director approval and is not offered on a first engagement.
Ceilings
- Standard maximum
- 10%
- With director approval
- 18%
- Multi-year annual uplift
- 3%
Questions
About our pricing
What does the software itself cost?
Nothing. ERPNext, Grafana, Mattermost, Twenty and Umbraco are open-source projects under their own licences. You obtain them directly, at no cost, and no part of the figures on this page is a licence fee. We have never invoiced a client for one and the company has no mechanism to.
Why publish rates at all? Nobody else does.
Because the alternative is a discovery call whose real purpose is working out what you will pay. Our rates do not vary by how large your organisation looks. Publishing them means the first conversation can be about whether we are a fit.
Are the sizing figures a quote?
No, and they are labelled as such. They are qualification aids drawn from completed engagements. The variance within each band is large, and migration in particular is estimated only after we have profiled your source data.
Do you discount?
Up to 10% on day rates for engagements above 40 days. Support and hosting are not discounted below 10% in a first term. Beyond 18% needs director approval and is not available on a first engagement. Our rates are set to be sustainable rather than as an opening position.
What is not on this page?
Third-party costs we pass through at cost: cloud infrastructure when hosted in our account, and any commercial add-on you choose to buy directly from an upstream vendor. Both are itemised separately and neither carries a margin.
Want a number for your situation?
Tell us what you are running and what you need it to do. We will give you a range and the specific things that would move it.