Twenty
AGPLv3A CRM that does not hold your pipeline hostage.
Practice led by Leo Nakamura, Principal Consultant, CRM
What Twenty is
Twenty is a modern open-source CRM — contacts, companies, opportunities, pipelines and activity, with a customisable data model and a GraphQL API. It is the youngest platform we deploy, and the one we are most direct about the maturity of.
Who it suits
- Organisations whose CRM bill has grown faster than their sales team
- Anyone who has discovered that exporting their pipeline from an incumbent CRM is deliberately awkward
- Teams who want their customer data joined to their operational data without a paid integration tier
- Businesses with a straightforward sales process and no appetite for administering a heavyweight CRM
And who it does not
Twenty is genuinely younger than the alternatives. If you depend on a deep marketing-automation suite, native CPQ, or a large app marketplace, it is not there yet. We would rather lose the work than deploy it into a team that needs those things.
What we do with it
Our Twenty work
Configuration is the project. The install is an afternoon.
Deployment and data modelling
Objects, fields, relationships and pipeline stages shaped to how you actually sell, rather than to a default model you then spend six months working around.
Import from your incumbent
Contacts, companies, opportunities, notes and activity history brought across from Salesforce, HubSpot, Pipedrive or a spreadsheet, with a reconciliation report.
GraphQL integration
Twenty exposes a full GraphQL API. We use it to join your CRM to the systems that already hold the truth — your ERP, your billing, your support desk — so nobody is retyping anything.
Reporting that joins up
Because the data is in your own PostgreSQL, pipeline reporting can sit alongside financial and operational reporting rather than in a separate walled garden.
Shape of the work
How an engagement runs
Process and model
How you sell, translated into objects and stages.
Deploy
Environments, identity, backups.
Import
Historic pipeline and activity, reconciled.
Integrate
GraphQL wiring to the systems of record.
Adopt
Training, and a check-in at thirty days.
What it connects to
- ERPNext and other ERP systems
- Email and calendar sync
- GraphQL API for anything bespoke
- Webhooks into Mattermost
- PostgreSQL for direct reporting
- SSO through OIDC
The honest bit
Twenty is the newest project on this list and it is moving quickly, which cuts both ways: features arrive at a good pace, and occasionally something changes shape between major versions. We deploy the current stable release, we test upgrades in a non-production environment first, and we are candid at the scoping call about which parts of your requirement sit on solid ground and which are riding the roadmap.
In practice
A Twenty engagement
Professional services · Twenty
A pipeline off third-party SaaS and joined to the finance system
Twenty CRM deployed and integrated with an existing ERP, replacing a CRM whose per-seat cost had outgrown a 60-person consultancy.
Northrail ConsultingAt a glance
- People
- 60
- Pipeline history imported
- 4 years
- Total engagement
- 14 days
- Source of truth
- 1
Services that go with it
Deployment & configuration
Design, deploy and configure an open-source platform against how your organisation actually works.
How it worksData migration
Profiling, mapping, dry runs at production volume, and reconciliation reporting at every stage.
How it worksManaged hosting
Patching, backups with tested restores, monitoring and upgrades — in your cloud account or ours.
How it worksTalk to the Twenty practice
A scoping conversation with someone who works on this platform every day, not an account manager.